Proactive Managed Support
Traditional support waits for something to break. Our AI-driven managed support predicts failures, resolves incidents autonomously, and continuously optimises your Dynamics 365 environment — so your team can focus on the business, not the technology.
AI-Driven Support Capabilities
Intelligent monitoring and autonomous remediation across your entire Dynamics 365 estate
24/7 Monitoring
AI agents watch every heartbeat of your Dynamics 365 environment around the clock. Performance metrics, batch job health, integration throughput, and user experience scores are tracked in real time — with intelligent alerting that eliminates false positives.
AI-Driven Incident Prediction
Machine learning models analyse historical patterns, seasonal trends, and system telemetry to predict issues 48-72 hours before they impact users. Proactive tickets are raised and resolved before anyone picks up the phone.
Proactive Patching
Security updates, hotfixes, and quality patches are tested in a sandboxed replica of your environment, then applied during maintenance windows with zero downtime. AI validates post-patch behaviour before marking the update as successful.
Performance Optimisation
Quarterly health checks powered by AI analysis identify slow queries, under-utilised features, and configuration drift. We deliver actionable recommendations backed by data — and implement them for you on Professional and Enterprise tiers.
Choose Your Support Tier
Flexible SLA packages designed to match your operational requirements and budget
For Growing Businesses
Business-hours support (Mon-Fri 9am-6pm GMT) with 8-hour response SLA. Includes monthly health reports, proactive patching, and access to our self-service knowledge base.
- 8-hour response / 24-hour resolution target
- Business-hours coverage
- Monthly system health report
- Proactive patching (monthly cycle)
- Self-service knowledge base access
- Named support contact
For Mid-Market Enterprises
Extended-hours support (Mon-Sat 7am-10pm GMT) with 4-hour response SLA. Includes AI-driven monitoring, quarterly optimisation reviews, and a dedicated support engineer.
- 4-hour response / 8-hour resolution target
- Extended-hours coverage (Mon-Sat)
- AI-driven 24/7 monitoring
- Quarterly performance optimisation
- Proactive patching (bi-weekly cycle)
- Dedicated support engineer
For Mission-Critical Operations
24/7/365 support with 1-hour response SLA and 15-minute critical incident escalation. Includes predictive incident prevention, continuous optimisation, and a dedicated support team.
- 1-hour response / 4-hour resolution target
- 24/7/365 coverage with critical hotline
- AI incident prediction & auto-remediation
- Continuous performance optimisation
- Proactive patching (weekly cycle)
- Dedicated support team (2-4 engineers)
How AI Changes Support
Traditional managed services rely on reactive ticket queues and manual investigation. Our approach inverts the model entirely — AI agents are the first line of defence.
- Anomaly Detection: AI monitors 500+ system metrics and flags deviations from baseline behaviour
- Root Cause Analysis: When an issue occurs, AI analyses correlated events to pinpoint the root cause in minutes, not hours
- Auto-Remediation: Known issues are resolved automatically — batch job restarts, cache clears, index rebuilds — without raising a ticket
- Predictive Capacity: AI forecasts resource consumption trends to prevent performance degradation before it starts
What We Monitor
Comprehensive visibility across your entire Dynamics 365 ecosystem, from infrastructure to business processes.
- Environment Health: CPU, memory, storage, database performance, API latency
- Batch Jobs: Execution times, failure rates, queue depths, stuck job detection
- Integrations: Message throughput, error rates, retry queues, endpoint health
- User Experience: Page load times, session errors, feature usage patterns
- Security: Failed login attempts, privilege escalations, data export anomalies
- Business Metrics: Transaction volumes, posting errors, workflow bottlenecks