Frequently Asked Questions

Agentic ERP is a next-generation approach where AI agents autonomously handle routine business processes within your ERP system. Unlike traditional ERP that requires manual input for every action, agentic ERP uses Microsoft Copilot Studio agents to monitor triggers, make decisions, execute tasks, and report outcomes -- all without human intervention. This transforms your Dynamics 365 into an intelligent, self-operating platform.

Microsoft Dynamics 365 is a suite of cloud-based enterprise applications that combines ERP and CRM capabilities. It includes modules for finance, supply chain, sales, customer service, field service, HR, and commerce. As a cloud-first platform built on Azure, it integrates natively with Microsoft 365, Power Platform, and AI services like Copilot.

A typical Dynamics 365 implementation takes between 3 and 9 months depending on scope, complexity, and the number of modules. A single-module deployment such as Finance or Sales can go live in as little as 8-12 weeks. Multi-module, multi-entity rollouts with integrations and data migration usually take 6-9 months. Pargesoft uses an agile delivery methodology with phased go-lives to reduce risk.

Pargesoft serves 8 core industries: manufacturing (discrete and process), retail and e-commerce, hospitality and food service, professional services, distribution and logistics, construction and project-based industries, energy and utilities, and healthcare. Each industry solution includes pre-configured templates, workflows, and best practices.

Microsoft Copilot is an AI assistant that helps users by summarising data, drafting content, and answering questions within the applications they already use. AI agents, built with Copilot Studio, go further -- they operate autonomously, executing multi-step business processes without human prompting. Think of Copilot as your co-pilot who assists when asked, and agents as your autopilot that handles entire workflows independently.

Dynamics 365 licensing starts from around GBP 50 per user per month for basic modules like Sales Professional, and goes up to GBP 150+ per user per month for full ERP modules like Finance or Supply Chain Management. Total project cost depends on licensing, implementation services, customisations, integrations, and training. Pargesoft offers transparent fixed-price packages starting from GBP 25,000 for single-module implementations.

Yes. Pargesoft has extensive experience migrating organisations from SAP (ECC, S/4HANA, Business One), Oracle (E-Business Suite, NetSuite, JD Edwards), and other legacy ERP systems to Dynamics 365. Our migration service includes data mapping, cleansing, validation, parallel running, and post-migration support to ensure a smooth transition with minimal disruption.

Pargesoft offers managed support packages that include 24/7 system monitoring, a dedicated service desk, regular health checks, performance optimisation, user training refreshers, and proactive update management. Our support team resolves most tickets within 4 hours and provides monthly reporting on system health, usage trends, and improvement recommendations.

Pargesoft has offices in three countries: our UK headquarters in Twickenham (Greater London), our European office in Brussels (Belgium), and our development centre in Istanbul (Turkey). This tri-country presence allows us to serve clients across the UK, EU, and beyond with local expertise and extended support coverage across time zones.

Yes. Pargesoft offers a free, no-obligation initial consultation where we assess your current systems, understand your business goals, and provide a high-level roadmap for Dynamics 365 adoption or optimisation. The session typically lasts 45-60 minutes and can be conducted in person or via Microsoft Teams. Book yours through our contact page.